About the Role

The Account Manager role is to provide comprehensive account management support to ELT customers worldwide in accordance with their requirements, ensuring service standards are met whilst meeting departmental objectives; providing commercial and sales administration support to centrally-based and overseas sales teams, and facilitating the on-time delivery of stock to customers through coordination of activities throughout the supply chain.

The role involves delivering a comprehensive sales order management service from receipt to delivery, supporting sales teams with commercial activities and market realignment to achieve forecasts, and providing proactive customer care to meet agreed service levels. Your responsibilities will include accurate claims management, maintaining customer account data, managing pricing lifecycle processes, and collaborating on continuous improvement initiatives to enhance operational efficiency and customer experience.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office. Typical office days in the team are Monday and Tuesday.

About You

To be successful in this role, you will ideally have:

Essential:            

• Prior experience of working in a customer service environment
• Relationship management experience
• A highly customer-focused “can do” approach and awareness of key customer service values
• Exceptional administrative and organisational skills
• Excellent interpersonal and communication skills
• Confidence and competence in using MS Office packages (especially Outlook, Excel and Word) and using IT in general to improve work efficiency
• Ability to quickly learn and adapt to new systems and procedures

Desirable:           

• SAP experience
• Experience of/or an interest in developing process improvement

Benefits

We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. 

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. 

This role comes with the added benefit of a discretionary annual payment.

Please see our Rewards and Recognition page for more information.

Queries

Please contact cynthia.yue@oup.com with any queries relating to this role.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.