About the Role

Main responsibilities include the setting up and on boarding of new customers within the Credit and Collections finance environment. Assigning agreed payment terms and credit limits within agreed authorisation levels including maintenance and ensure customer data is up to date and accurate.

Investigate and resolve customer queries and disputes so that payments can be made by customer or that credits are raised and/or refunds then actioned. Maintaining self-bill digital accounts with reconciliation or updating status of transactions.

• Regular query reports created and distributed and dunning letters to be created and distributed.
• Maintain accurate and up-to-date information about customer credit terms, credit limits to ensure an accurate audit trail.
• Produce all Dunning collection runs to support the collection team.
• Identify and distribute to appropriate colleagues re: deductions from payments and record the appropriate query on master file.
• Day-to-day administration support to ensure the smooth running of the department’s outsource service providers such as Biller direct.
• Regular review when required and follow the closure account process within agreed policy and SLA.
• Prepare and support Credit and Collections team and customer services with export documentation where required.
• To support and assist where necessary to meet team objectives and goals.
• Maintain and distribute where appropriate inbound queries Accounts receivable inbox for onward distribution and/or solution.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office. 

About You

Essential:

• Customer service / query resolution.
• Experience in dealing with large volume query environment.
• Excellent people and workload skills.
• Competent with Excel and handling large data – simple formulas, copy, paste.
• Awareness of meaningful metrics and the ability to report on team and business performance.

Desirable:

• Experience of SAP.
• Experience of working in a shared service and/or Centre of Excellence environment.
• Experience and knowledge of the publishing industry.
• Vlookups, complex formulas, Pivot tables etc.
• Association of Accounting Technicians (AAT).

Benefits

We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. 

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. 

This role comes with the added benefit of a discretionary annual payment.

Please see our Rewards and Recognition page for more information.

Queries

Please contact grace.mcfadyen@oup.com with any queries relating to this role. 

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.