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JOB VACANCY

Assessment Operations Executive (Fixed Term Contract)

About Us

Oxford University Press is a department of the University of Oxford which furthers the University’s objective of excellence in research, scholarship, and education by publishing worldwide. The Assessment Operations Team has two main areas of activity: Coordinating research activity and managing external assessors. Research activity involves the trial of question items with our research partners before they are included in our assessment products. Managing external assessors involves capacity management to ensure that tests are marked accurately and in a timely fashion. 

About the Role

The role of the Operations Executive is to work directly with schools, universities and assessors to coordinate research activity and test marking.

The core responsibilities for this post are:

  • Gathering research partner and assessor availability by phone and email.
  • Monitoring the progress of research activity and marking to ensure agreed standards are met.
  • Supporting research partners and assessors in the use of our online systems.
  • Coordinating the end-to-end process of assessor recruitment and training.
  • Managing the approval of research partners and test centres.
  • Liaising with OUP staff in the UK and internationally to help recruit research partners.
  • The production of reports for the wider business.

This is a fixed term contract until end of March 2019

 About You

 Essential:

  • Proven experience working with software packages, including databases.
  • Strong attention to detail, well-organised and target-driven.
  • High-level interpersonal skills and a confident telephone manner to provide high levels of customer service.

Desirable: Experience of -

  • working with educational establishments, preferably in English Language Teaching.
  • working in a customer-service related environment.

Contact

Please contact Vicky.hedger@oup.com for any queries.


 
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Location
OUP UK - Oxford
Great Clarendon Street, Oxford, Oxfordshire, UK
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  • Division:
    English Language Teaching
  • Department:
    ELT Mktg Ed Serv Assessment
  • Closing Date:
    19 November 2018
  • Salary:
    Dependent on skills and experience
  • Location:
    OUP UK - Oxford
  • Full Time / Part Time:
    Full Time
  • Ref:
    0638
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