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Assistant Journal Manager: Production

Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. Like the University of Oxford of which we are a part, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our mission. It is why 100% of the money we make is reinvested into education and research. It is why all 6,000 of us in 52 countries care deeply about reaching more people, in more places, with world-class learning and research materials and services.

About the Role

As an Assistant Journal Manager (Production), you will be responsible for supporting external clients (journal editors, learned Societies, editorial offices) by ensuring production processes and outputs match client needs. You will provide clients with regular and accurate reports on production performance and collaborate with clients to manage changes in processes and requirements as needs evolve.

The successful candidate will be joining a busy team focused on delivering an excellent service and continuously improving our processes to meet business needs.

Responsibilities include:

  • Providing regular, accurate reports to clients to an agreed schedule, demonstrating production performance against agreed goals, providing contextual information and analysis, and where appropriate making recommendations to improve processes and performance.
  • Consulting with clients on options for all aspects of the production process, making recommendations and highlighting risks to ensure strong, sustainable processes that match client needs and meet client expectations.
  • Ensuring any updates to client requirements are promptly and accurately communicated to the relevant internal teams, to support effective delivery of content and services to agreed standards.
  • Acting as the point of contact for queries and feedback received from the client, responding in a timely and professional manner and, where appropriate, engaging internal teams to resolve issues, provide analysis, and improve performance.
  • Proactively communicating any updates or changes to the production process relevant to the client, soliciting feedback or decisions where required.
  • As required, representing OUP’s production services in conference calls and face-to-face meetings with clients, including occasional travel.
  • Collaborating with other production teams and internal stakeholders to achieve department and business goals and to ensure an outstanding experience for clients during the production process.

The role also includes some support work to production colleagues and the wider team, as well as providing cover during holidays and busy periods.

About You

The successful candidate will be able to demonstrate the following:


  • Excellent communication skills
  • Good organizational skills
  • Superior negotiation and influencing skills
  • Ability to work independently, handle multiple projects simultaneously, and work to tight deadlines
  • Ability to work in a team
  • Ability to learn quickly and work flexibly with varied software
  • Ability to comprehend and communicate complex information
  • Good IT skills


  • Degree level qualification or equivalent
  • Advanced computer skills
  • Experience in a production environment
  • Experience in a publishing environment
  • Experience of client account management
  • Excellent presentation skills


We care about work/life balance here at OUP; with this in mind we offer 25 days’ holiday (plus bank holidays), and a 35-hour working week, along with the flexibility to start and finish late or early as required.

Our pension contribution is up to 11%.

Wellbeing is really important to us so we also have a wide range of facilities including: a canteen that serves a wide variety of healthy and delicious meals, a subsidized onsite gym and subsidized coffee shops.

We believe that the skills you bring to OUP are just a starting point. We want you to have the opportunity to expand your abilities, and to innovate and develop in areas which both interest you, and support your aspirations.


For any queries in relation to this vacancy, please contact


We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

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OUP UK - Oxford
Great Clarendon Street, Oxford, Oxfordshire, UK
  • Division:
    Global Academic
  • Department:
    Journals Production
  • Closing Date:
    1 September 2019
  • Salary:
    Depending on skills and experience
  • Location:
    OUP UK - Oxford
  • Full Time / Part Time:
    Full Time
  • Ref:

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