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JOB VACANCY

Customer Service Assistant - 6 Month Fixed Term

About us

 

Oxford University Press is a department of the University of Oxford, which furthers the University’s objective of excellence in research, scholarship, and education by publishing worldwide.

Our extensive UK and export business is serviced from our Distribution Centre in Kettering (UK) where we have the following exciting opportunity to join us in this fixed term role.


About the role

The successful candidate will join one of our five customer service teams. You will need to be proficient in handling a variety of customer contacts including orders, enquiries and digital support, ensuring that we deliver exceptional customer service within defined service levels. 

This is a full time role (35 hours per week) working Monday – Friday between 08:00 – 18:00 hours to be agreed


About you

 

We are looking for a candidate who is passionate about delivering great customer service

  • Enjoys working in a fast paced environment
  • Is comfortable talking to people over the phone, with the ability to easily build rapport with customers and internal colleagues
  • Has a positive attitude and an aptitude to learning systems and processes quickly
  • Is self-motivated, confident and organised

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.


 
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Location
Kettering - North Kettering Business Park
North Kettering Business Park, Hipwell Road, Kettering, Northamptonshire, UK, NN14 1UA
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  • Division:
    Group Operations and Business Change
  • Closing Date:
    19 July 2019
  • Salary:
    £18000-£19000
  • Location:
    Kettering - North Kettering Business Park
  • Full Time / Part Time:
    Full Time
  • Ref:
    1079
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