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Digital Service Manager

We have been a leading figure in publishing for more than 500 years. We have always been a forward-looking organization, maximizing the technology for the day, but digital transformation is bringing enormous change, fast. That same spirit of innovation and entrepreneurialism is critical to our future success. In a fast-changing publishing landscape, OUP welcomes the inquisitive, the inventive, and the ambitious; people who challenge the conventional, and pioneer the possible.

About the Role

This is an exciting opportunity to join our Group Technology Operations department as a Digital Service Manager. Reporting into the Senior Digital Service Manager, this role will be responsible for updates to allocated digital products, delivering new products and content modules to agreed standards, scope and schedule, and for monitoring and maintaining digital services for customers.

Key responsibilities within this role will be to:

  • Manage updates to live digital products by scheduling, co-ordinating, testing, and publishing the updates to agreed schedule, scope, and budget.
  • Generate, configure, test and publish new digital products (including access control set-up) to agreed quality, scope and schedule.
  • Act as co-ordinator for live digital products and be the key point of contact for other functions (e.g. Editorial, Sales, Marketing), to ensure that digital products meet business and user needs.
  • Monitor and report regularly on progress against targets for live digital products, escalating any risks to those targets in order that appropriate corrective action can be taken.
  • Manage work packages in support of digital product projects and platform development and delegate tasks effectively to Service Analysts and freelancers, in order that the work packages meet the targets of scope, quality, cost, and schedule.
  • Collaborate with software development suppliers for digital products, proactively monitoring performance to ensure their work meets our requirements, appropriate priorities are agreed, expectations are clear, documentation is accurate, and processes are sustainable.
  • Support effective teamwork by adhering to standardized processes, by participating in training in new processes, by sharing knowledge and skills with colleagues to ensure awareness of processes and common problems, and by providing support to colleagues during busy periods and holiday.
  • Define and document best practice in order to continually improve processes, workflows, and systems and to maximise efficiency.
  • Work with content migration teams to define, schedule, and deploy new processes for content migrated between platforms

The team are all working from home at the moment due to COVID. We are currently thinking through how we use our offices in the future and are open to discussing flexibility within this, such as a blend of office and home working.


About You

If you have experience in digital and online publishing with excellent project management and communication skills and are looking for a new challenge, then this opportunity will interest you. The successful candidate will be positive and motivated with a strong interest in digital publishing and must demonstrate the following skills and experience:

  • Experience of following processes to achieve a desired result, and of continuous evaluation of the process to identify potential improvements
  • Excellent communication skills (verbal and written)
  • Capable of carrying out tasks independently and responsibly, ensuring quality standards, costs, and schedules are adhered to
  • Ability to work with individuals at all levels of seniority to deliver agreed outputs
  • The confidence and collaborative skills to build relationships with internal stakeholders and to manage external suppliers
  • Aptitude to acquire new technical skills

Also desirable would be:

  • Production, software delivery, or publishing experience
  • An understanding of industry standards related to digital products
  • Experience of managing external suppliers on a day-to-day basis
  • Awareness of project management methodologies


We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies. 

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. 

Please see our Rewards and Recognition page for more information.


Please contact  with any queries relating to this role. 

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

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OUP UK - Oxford
Great Clarendon Street, Oxford, Oxfordshire, UK, OX2 6DP
  • Division:
    Technology and Operations
  • Department:
    Service Management Office
  • Closing Date:
    31 January 2022
  • Salary:
    Dependent on skills and experience
  • Location:
    OUP UK - Oxford
  • Postcode:
    OX2 6DP
  • Full Time / Part Time:
    Full Time
  • Ref:

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