We are seeking an experienced Business Analyst (BA) to join the Front Office team in the Global Technology Services function as our new Functional Analyst for Salesforce.
Global Technology Services (GTS) is responsible for the delivery of all IT Services needed to run the Press, including Infrastructure, End User Services & Enterprise Applications. The Front Office team are responsible for the design, delivery and operational performance of the portfolio of technology services which underpin our Customer Services and Sales & Marketing capabilities. Our Front Office team is also responsible for Data Services, which play an integral role in the success of our Front Office but are also consumed by other capabilities within the Press.
Salesforce software has been in use within the Press since 2008. The software is used extensively across all Divisions. There are 13 production instances in total with Integrations into various other systems. The Salesforce products being utilised across the Global OUP divisions are Salescloud, CPQ, Partner Community and Marketing Cloud. Operating these represents an annual investment of approximately £4M that is essential to supporting the growth of OUPs revenue and intrinsic to our digital transformation.
The Salesforce Functional Analyst is responsible for understanding and capturing clear business requirements. You will be responsible for leading business workshops and interviews on all Salesforce OUP products and to help the business to understand capabilities and best practise which will drive benefits across the organisation. Working closely with the Salesforce Product Owner, developers and QA’s you will be a crucial part of the Salesforce Hub to ensure that we are delivering high quality solutions that are aligned with our strategic roadmap. You will bring experience of working within a global sales and marketing organisation on large/complex Salesforce projects alongside a BAU Agile offshore delivery model.
Please refer to the enclosed job description for the detailed key accountabilities in this role.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
About You
To be successful in this role, you will ideally have/be:
Proven BA with experience working in a global organisation across multiple Salesforce orgs
Working in cross-functional teams in a global environment with multiple stakeholders
Domain knowledge and experience in relevant functional area would be useful
A proven ability to deliver efficient technical solutions with an understanding of the need to collaborate with all stakeholders to find the most effective solution
Salesforce Admin Certification (desirable)
A knowledge of business analysis and development methodologies
Ability to translate business requirements into user stories and process flows and communicate effectively with both business stakeholders and technical developers
Ability to work collaboratively as part of a team but equally capable working independently when required
Experience of Marketing Cloud and Configure, Price Quote (CPQ) (desirable)
Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
Please see our Rewards and Recognition page for more information.
Please note this advert may be removed before the advertised end date, so we encourage you to apply as soon as possible.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
