Learning changes lives – and we’re here to drive that change.
We support people wherever and however they want to learn, so they can achieve their learning goals and uncover new possibilities.
Today, we reach more learners than ever, in more ways than ever.
And we’re just getting started.
About the Role
As our new International Sales Support Manager, you will lead our sales support activities and drive operational improvements within the International Education sales team, ultimately contributing to increasing sales revenue.
The sales support function contributes practical and technical elements of the sales process, and tasks are varied in complexity and scope. This role will drive improvements in sales processes within the International Education Sales team, whilst managing a growing team of Sales Support co-ordinators. In addition to the standard sales support activities, you will be responsible for driving process changes to increase efficiency across school, branch and trade sales supporting activities, and activities and workload across the sales support team.
This role will initially manage 2 Sales Support co-ordinators and matrix manage 2 additional support roles, with potential growth in sales support co-ordinator roles.
You will be responsible for:
Process Efficiency & Improvement – Lead efforts to enhance sales support processes, document, review, and update workflows related to dropshipments, pricing, stock movements, and MSP relationships.
Sales Support Team Management – Oversee a team of coordinators, guide their development, and ensure optimal support for the international sales function.
Bid Coordination – Manage documentation and review processes for sales opportunities to ensure timely and successful submissions.
Branch & Channel Sales Support – Handle stock movements, dropshipments, and local stock communications while driving efficiency improvements in collaboration with demand planning and production.
School Sales Support – Support the U.S. school team with administrative tasks, compliance processes, stock requests, and annual pricing activities.
Third-Party Reseller Support – Manage new reseller accounts, onboarding processes, pricing approvals, margin calculations, and communication with credit control and customer service teams.
Reporting & Data Management – Develop accurate sales reports, coordinate reporting processes with sales managers, and collaborate across departments for relevant information.
Sales Conferences & Meetings – Organize logistics for conferences and other internal events.
Cross-Department Collaboration – Ensure alignment and integration of processes with other OUP divisions.
Ethical & Professional Standards – Uphold corporate values, compliance, and governance standards while representing OUP internationally.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
About You
Commercial experience and skills operating within a sales/operations team
Experience improving processes and making changes to benefit business
Experience training others on processes/other
Proven ability to work collaboratively
Management experience is desirable
Can ideally demonstrate a track record of successfully supporting and driving revenue growth in an international sales environment
Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
This role comes with the added benefit of a discretionary annual sales bonus.
Please see our Rewards and Recognition page for more information.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
