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Platform Manager

We have been a leading figure in publishing for more than 500 years. We have always been a forward-looking organization, maximizing the technology for the day, but the digital revolution is bringing enormous change, fast. That same spirit of adventure and entrepreneurialism is critical to our future success. In a fast-changing publishing landscape, OUP welcomes the inquisitive, the inventive, and the ambitious; people who challenge the conventional, and pioneer the possible.

About the Role

This is an exciting opportunity  to join our Education division as a Platform Manager. In this role, you’ll manage the day-to-day operation and support of our digital content tools platforms. You will be responsible for delivering outcomes to meet business objectives for the Education division, based on a deep understanding of the user needs, market and technology landscape.

Duties of the role will include:

  1. Collaborate with Product Managers and Senior Platform Manager to refine and prioritise the platform backlog in line with the platform strategy, in order to deliver business value, improve capabilities, and contribute to the success of the products on the platform
  2. Work with the Senior Platform Manager to create and manage platform development roadmap, gathering input from relevant stakeholders and prioritising accordingly
  3. Maintain a 12-month demand schedule that includes financial forecasts as well as regular release dates
  4. Deliver engaging user experiences via development and enhancements of the platform
  5. Define and implement non-functional requirements of the platforms in partnership with the Technology teams and external suppliers
  6. Collaborate with architecture and solutions SMEs (subject matter experts) to align platforms with preferred technologies and ensure architectural integrity of the platform
  7. Own and maintain productive relationships with internal development teams and external suppliers
  8. Contribute to customer lifecycle support by resolving issues reported in line with SLAs (service level agreements) and by providing relevant information to Customer Services, Platform Operations, and other business areas to inform responses to customer queries
  9. Analyse, model, document, and maintain relevant platform information, workflows and end-to-end business processes to support business users and business continuity, including knowledge transfer for new functionality

We are currently thinking through how we use our offices in the future and are open to discussing flexibility within this such as a blend of office and home working.

About You

If you have experience of platform management  or digital content creation tools then this role could be for you. You will be inquisitive, eager to learn and happy working in both a team and autonomously. You will have:

  • Previous project or development management experience
  • Experience of working with online customer-facing services
  • Experience of working with digital content creation tools and content management systems
  • High degree of technical understanding
  • Ability to multitask across workstreams and deliver to tight deadlines
  • Proven ability to write software requirements
  • Understanding of software development lifecycle methodologies
  • Experience of managing project delivery and budgets
  • Excellent communications skills and ability to build influence with stakeholders at all levels
  • Experience in testing/QA, user testing, data analysis, UX tools and methodologies
  • Experience of working with Agile software development methodologies
  • Knowledge of instructional design and web accessibility guidelines
  • Knowledge of schools market, digital learning and EdTech landscape (desirable)
  • Knowledge of practical classroom needs of educators and learners (desirable)


We care about work/life balance here at OUP. With this in mind, we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 11%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

Please see our Rewards and Recognition page for more information.


Please contact with any queries relating to this role.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

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OUP UK - Oxford
Great Clarendon Street, Oxford, Oxfordshire, UK
  • Division:
  • Department:
    Oxford Education Central Management
  • Closing Date:
    24 October 2021
  • Salary:
    Dependent on skills and experience
  • Location:
    OUP UK - Oxford
  • Full Time / Part Time:
    Full Time
  • Ref:

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