We have been a leading figure in publishing for more than 500 years. We have always been a forward-looking organization, maximizing the technology for the day, but the digital revolution is bringing enormous change, fast. That same spirit of adventure and entrepreneurialism is critical to our future success. In a fast changing publishing landscape, OUP welcomes the inquisitive, the inventive, and the ambitious; people who challenge the conventional, and pioneer the possible.

The Continuous Improvement & Technology Team within OUP’s Academic Sales function provides system and process improvement support to range of global users including sales representatives, processing operatives, customer-facing and sales support staff.

About the Role

This is an exciting opportunity in our Academic Sales function, acting as the key interface between the business and Technology for delivery of Salesforce improvements, and supporting day-to-day activities through management of a team of two Salesforce Admin Assistants.  

Responsibilities include:

• Acting as Product Owner for all Salesforce; providing system and business process expertise to ensure solutions meet user requirements and adhere to best practices, and providing assistance with the development and testing of solutions where appropriate.
• Through management of the Salesforce Admin Assistants, ensuring BAU processes such as data loading, report-building and issue investigation are executed ‘right first time’ and within agreed SLA expectations.
• Acting as Salesforce expert user for the Academic Sales Team, guiding management and user groups on Salesforce best practice and highlighting opportunities to exploit Salesforce features to improve process efficiency.
• Represent Academic Sales on press-wide Salesforce steering groups to ensure the needs of Academic Sales are represented in the development of OUP’s strategic CRM roadmap and best-practice principles.
• Monitor and maintain external integrations with Salesforce, working with Global Technology to troubleshoot issues, and ensuring integration impacts are understood and mitigated as part of any system changes.
• Use Flows to improve and build new workflows that continually improve process efficiency and maximise customer-facing time for sales representatives.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office. 

About You

To be successful in this role you must:

• Be a certified Salesforce Administrator
• Have a minimum of two years administrative experience with Salesforce.
• Have experience with Apex DataLoader, Process Builder and workflows.
• Have direct line management experience.
• Be adept at identifying and communicating business requirements.

Desirable:

• Salesforce Certified Platform App Builder certification
• Experience developing custom applications using Apex and Visualforce
• Previous experience with CRM migration projects
• Previous experience with CPQ implementation projects
• Experience migrating Salesforce Classic to Lightning
• Experience with Alteryx or similar ETL tools

Benefits

We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. 

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. 

Please see our Rewards and Recognition page for more information.

Queries

Please contact grace.mcfadyen@oup.com with any queries relating to this role. 

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.