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We are the world’s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have global impact.
About the Role
As our new Content Operations Specialist, you will manage the preparation, conversion, loading, QA and publication of digital content for assigned products, ensuring appropriate quality standards and schedules are met. You will contribute to the planning and delivery of new digital content production methods, including the provision of support materials and training to business users, and will manage the production of digital content for OE UK digital platforms, including configuration, upload, amends and publication, to agreed standards and timescales in order to meet the publishing objectives of the division.
Other duties will include:
Safeguard the quality of digital content by maintaining standards, utilising QA tools and procedures to ensure complete, accurate and appropriate formats and schemas are used in assigned products.
Ensure digital content is archived in appropriate content management systems and made available for Rights re-use with supporting documentation.
Manipulate assets as necessary so that they meet the required standards for use in OE UK platforms, to include simple edits to media files.
Carry out quality assurance work and report issues in the bug-tracking system (Jira) and follow these up, so that digital products meet agreed acceptance criteria.
Carry out technical problem-solving to include XML, HTML, CSS, JavaScript or other syntax manipulation in order to resolve issues raised by functional or editorial testing so that issues are resolved as efficiently as possible.
Support and train users of OE’s tools and processes, including creating and maintaining support materials, so that users can create and test products according to agreed processes and timescales.
Working in cross-functional teams, contribute towards and roll-out new digital content tools, processes, and standards including collaboration with the wider team to analyse systems and initiate improvements where appropriate.
Utilise analytics to improve content creation, metadata, build, retrieval, reuse and archiving processes in order to assist editorial teams with planning for content releases and updates
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
About You
Essential:
Ability to deliver multiple digital projects to challenging deadlines
Experience of working with Microsoft Office suite, most importantly Excel
Experience of CMS data entry and metadata concepts
Experience of supporting users with a range of technical abilities
Experience of carrying out functional testing on software
Excellent communication skills, verbal and written
Desirable:
Knowledge of digital content data models, schemas and standards
Understanding of XML, HTML, CSS, JavaScript and web diagnostics
Experience of using audio, image and video manipulation software
Experience of working in cross-functional teams using agile delivery
Experience of working in a digital publishing environment
Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
Please see our Rewards and Recognition page for more information.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
