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Process Support Lead

Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. Like the University of Oxford, of which we are a part, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our mission. It is why 100% of the money we make is reinvested into education and research. It is why all 5,000+ of us in 52 countries care deeply about reaching more people in more places, with world-class learning and research materials and services.

The Education Division provides books and resources across Primary, Secondary, Trade and Children's markets, both for the UK and for customers around the world. We are passionately committed to our mission to educate and inspire.

About the Role

This is an exciting opportunity for a Process Support Lead to play a key role providing timely and effective system and process support to our publishing teams to enable successful publishing.

You will take an active role in driving operational excellence in all aspects of the Portfolio Support Team’s activities through this valued support.

Reporting into the Product Programme Manager – Primary Literacy, you will have the following responsibilities:

  • Provide the publishing teams with a practical support and advisory service for specific processes, as directed by your manager, in a timely and efficient manner and in a way that adheres to OUP policies - to enable us to meet project schedules.
  • Provide data entry support to ensure our publishing data management system (Biblio) is kept up to date and that accurate information is available for our products and our customers. As part of this, support publishing colleagues to provide accurate data, investigate and resolve data irregularities and errors, and offer system expertise.
  • Monitor data accuracy to ensure data integrity is maintained in line with business and legislative standards.
  • Ensure all support request activities are tracked and that clear communication is provided to all internal and external interfaces to ensure completion targets and service levels are met or exceeded.
  • Develop and maintain a strong grasp of all relevant publishing operations systems and processes.
  • Support the Portfolio Analyst with their role as directed, e.g. gathering data on tasks, organizing training sessions.
  • Provide operational support on other Portfolio Support projects, as directed by the Product Programme Manager – Primary Literacy, according to business needs.

We are all working from home at the moment due to COVID. We are currently thinking through how we use our offices in the future and are open to discussing flexibility within this, such as a blend of office and home working.


About You

If you are a committed individual with a calm and positive ‘can do’ attitude, a passion for education and publishing, and looking for a new challenge in a supportive, creative and innovative team, then this opportunity will interest you. 

The successful candidate will demonstrate the following skills and experiences:

  • Strong grasp of Microsoft Office Suite – including Excel, Word.
  • Excellent interpersonal and communication skills – this is a service-focused role requiring frequent interaction with multiple people at multiple levels.
  • Excellent organization, time and project management skills.
  • Solid administrative skillset and experience.
  • Experience of working in a service-orientated team ideally providing support services that enable smooth workflow and efficiency with high energy, high pace and a passion for operational excellence.
  • Experience of working with systems and processes and supporting others to use these.
  • Experience of handling data with close attention to detail.
  • Experience of proactively and diplomatically questioning information provided to ensure accuracy, and independently and creatively seeking solutions to systems and process issues where required.
  • Ability to be flexible, to learn and adapt to change – updating knowledge as required.


We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies. 

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. 

Please see our Rewards and Recognition page for more information.


 Please contact  should you have any queries.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

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OUP UK - Oxford
Great Clarendon Street, Oxford, Oxfordshire, UK, OX2 6DP
  • Division:
  • Department:
    OEUK Publishing Operations & Home Sector
  • Closing Date:
    30 January 2022
  • Salary:
    Up to £23,000 dependent on skills and experience
  • Location:
    OUP UK - Oxford
  • Postcode:
    OX2 6DP
  • Full Time / Part Time:
    Full Time
  • Ref:

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