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We are the world’s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have global impact.
About the Role
This is an exciting opportunity to join our Journals Production department as a Senior Author Specialist, working as part of a team of Production staff that provides specialist support to journals authors in the production workflow, including management of the post-publication corrections process, and for supporting the continuous improvement of the author journey by identifying and delivering operational solutions.
Key responsibilities include:
Responding to production specific author queries and solving complex author problems
Relaying author queries to the appropriate internal teams
Maintaining and developing journal ‘Author Guidelines’ web pages.
Analysing and acting on author feedback and following up with authors directly where appropriate
Analysing the quantity and content of author queries received during the production process
Liaising with OUP’s marketing and publicity teams where required to co-ordinate effective promotion of individual articles.
Creating and maintaining appropriate documentation to support consistent,accurate, and high quality communication to authors.
Collaborating with other production teams and internal stakeholders to achieve department and business goals and to ensure an outstanding experience for customers and clients during the production process.
Leading, participating in, or initiating projects that develop and standardize production processes within the department to improve department performance and the quality of our products and author service.
Managing effective communication within the Department and with other Departments in the Press to ensure that good working relationships are maintained and development opportunities maximized.
Training, mentoring, coaching or advising new and existing staff, both in general and with specific reference to author support, to ensure they comprehend production procedures and new developments, while reviewing and suggesting improvements to current training program.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
About You
If you have a background in production and/or journals publishing, and are looking to make your next career step or focus on working directly with authors, then this role could be an excellent opportunity for you.
The successful candidate will demonstrate the following skills and experience:
Experience in production, including the management of new, sensitive, or particularly complex work
Experience of managing author relationships
The ability to solve problems creatively
Excellent communication and organisational skills
The ability to handle a dynamic workload in a rapidly evolving marketplace
Superior negotiation and influencing skills
Experience of successfully managing multiple projects to completion
Experience of managing and/or leading changes to processes and services
Whilst not essential, experience of working in journals production and an understanding of journals publication ethics would be beneficial.
We are interested in applications from candidates looking to move into a role at a senior author specialist or author specialist level.
Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
Please see our Rewards and Recognition page for more information.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
